Patient Access Associate (Full Time) at UnityPoint Health

Anamosa, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Insurance Verification, Scheduling, Communication Skills, Computer Skills, Financial Assistance, Patient Registration, Problem Solving, Attention to Detail, Team Collaboration, Confidentiality, Cash Handling, Patient Interaction, Medical Documentation, Regulatory Compliance

Industry

Description

Overview The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Customer Service Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed to proceed with verification process. Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. Obtains information and completes MSPQ and other payer-specific documents. Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). Identifies prearranged payment commitment and follows instructions as outlined by the financial clearance department. Completes registration checklist. Ensure that all monies collected are posted to the correct patient account and are secure or turned over to appropriate associates/cash posting specialists. Provides receipt of payment. Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions. Meets defined / established collection goals of the health system. Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance. Refers to Cash Posting Specialists requiring payment plans. Responsible for maintaining knowledge of EMTALA regulations and following these regulations. Remains aware of state (IA) and federal laws in regard to registration processes. Ensures each patient’s identification band is correct by asking the patient to review the information and initial the band and then assure it is securely fastened upon completion of this identification process. Ensures that medical necessity has been established when scheduled testing doesn’t meet requirements or that the patient signs a waiver of non-covered service prior to testing. Notify patients of need for Advanced Beneficiary Notice (ABN) for Medicare. Documents on accounts using hospital account note with activity comments to ensure easy account follow-up. Identifies payer requirements for preauthorization. If preauthorization not in place, contact Financial Clearance Department. Performs follow up visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Follow-up may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary). Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. Instrumental in training new Patient Access staff. Supervise volunteers and interns. Thoroughly performs responsibilities of the kiosk Promotor role including but not limited to coordinating and assisting patients for use of the kiosks where applicable. Adhere to all confidentiality policies and procedures. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files, photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Arranges or assists with patient transport as necessary. Answers phones and routes calls as necessary. Maintains physician not in system master file as instructed and assigned. Monitors and maintains multiple work queues as instructed and assigned. Monitor tracking system and print orders and transcribe and scan into computer system. Work or shifts at any campus (Marion ER) could be a possibility for Patient Access roles. Billing Functions Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. Perform functions other than described due to extenuating circumstances. Other duties as assigned. Qualifications High School Graduate or GED equivealent required Prior customer service experience Valid driver's license when driving any vehicle for work-related reasons Communication and computer skills

Responsibilities

The Patient Access Associate is responsible for facilitating patient admission, registration, insurance verification, and scheduling. This role also addresses patient inquiries and manages patient wayfinding while ensuring compliance with financial and insurance procedures.