Patient Access Associate at OSF HealthCare

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

22.12

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Conflict Management, Time Management, Oral Communication, Written Communication, Microsoft Office, Website Navigation

Industry

Hospitals and Health Care

Description

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview This job is located in Rockford,IL 4 days per week (Monday-Friday) - Primary hours 8:00am-4:30pm - Potential coverage hours intermittently 6:45am-6:00pm 32 hours a week This position is will primarily be located at SAMC Belvidere Rehab, once beyond the initial 90 days of onboarding and training. Onboarding, training, and intermittent coverage will be expected at SAMC CFH in Rockford and SAMC Rock Cut in Loves Park in addition to the SAMC Belvidere Rehab location. Primary hours 8:00am-4:30pm with potential of intermittent coverage between the hours of 6:45am-6:00pm Monday through Friday. No weekends or holidays. POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSFâ€™s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation. Qualifications REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology OSF HealthCare is an Equal Opportunity Employer.

Responsibilities

The Patient Access Associate ensures that each registered patient has a complete and accurate OSF medical record, including demographics and insurance coverage. They are expected to provide excellent patient service and create a positive first impression of OSF's services.