Patient Access Associate at OSF HealthCare

Washington, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Scheduling, Order Transcription, Coverage Verification, Customer Service, Microsoft Office, Problem Solving, Conflict Management, Time Management, Oral Communication, Written Communication, Deductive Reasoning, Medical Terminology, CPT4, ICD9/10, HCPCS

Industry

Hospitals and Health Care

Description

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview This position is located at the OSF Saint Clare facility in Washington supporting the hospital outpatient services registrations. The scope of work will include registration, scheduling, order transcription, coverage verification and collaboration with the clinical team caring for patients. POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSFâ€™s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation. Qualifications REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment. Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months. PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting. Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology. OSF HealthCare is an Equal Opportunity Employer

Responsibilities

The Patient Access Associate manages patient registration, scheduling, and insurance verification to ensure accurate medical records. They serve as the first point of contact for patients, explaining financial responsibilities and coordinating with clinical teams.