Patient Access Associate at UnityPoint Health

Fort Dodge, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Insurance Verification, Financial Counseling, Billing Resolution, Patient Flow Management, Registration, Scheduling, Point of Service Collections, Payment Processing, Chart Preparation, Consent Explanation, Order Transcription, Communication

Industry

Description

Overview Patient Access Associate Shift: Monday-Friday 3p-11:30p Dynamic role with constant movement across the facility to support patients and staff. Handles admissions, registration, insurance verification, and scheduling with precision. Provides financial counseling, resolves billing issues, manages patient flow, and ensures compliance with insurance and financial procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities · Greets and escorts new patients and guests while demonstrating positive customer service skills. · Answers telephone calls and makes calls for patients and guests. · Maintains and orders supplies. · Completes registration interviews with patients including insurance verification · Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits. · Processes and posts patient payments on accounts after collecting cash, check or credit card payment. · Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team. · Explains and has patients sign treatment consents and required billing documents. · Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed. · Obtains and transcribes orders for patients. Qualifications Education: Must be high school graduate. Previous customer service experience preferred. Experience: Data entry and typing experience required. Hospital experience or business training helpful.

Responsibilities

The Patient Access Associate greets and assists patients and guests, handles admissions and registration, and manages insurance verification and scheduling. They also provide financial counseling and resolve billing issues while ensuring compliance with procedures.