Patient Access Associates 2 at Inova

Annandale, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Admitting, Scheduling, Insurance Verification, Financial Counseling, Problem Solving, Active Listening, Customer Complaint Resolution, Revenue Cycle Management, Spanish Bilingualism

Industry

Hospitals and Health Care

Description

Inova Physical Therapy – Annandale is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time from Monday and Friday and every other Saturday shifts varies – hours of operation 6:45 a.m. – 7:00 p.m. Limited hours on Saturdays from 6:45 a.m. to 3:30 p.m. As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits * Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. * Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. * Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. * Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Patient Access Associates 2 Job Responsibilities: * Expresses sincere concern and empathy when dealing with customer complaints. * Accesses appropriate systems/services to confirm insurance coverage or other means of payment. * Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. * Identifies and communicates payroll authorization and referral requirements to patients. * Explains insurance benefits and patient liability by using appropriate communication methods/styles. * Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. * Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. * Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. Minimum Qualifications: Education: High School Diploma or GED Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree Preferred Requirements: Bilingual in Spanish We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The role involves admitting and scheduling patients while conducting insurance verifications and providing financial counseling. The associate is also responsible for communicating scheduling changes and managing customer complaints with empathy.