PATIENT ACCESS DATA MONITOR

Job ID: 250001SY
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Revenue Cycle
Department: Rev Cyc Customer Service
Location: 2 Hot Metal Street, Pittsburgh, PA
Union Position: No
Salary Range: $ 19.0-29.02 USD

QUALIFICATIONS:

• Completion of High School education required.
• Associate degree in Computer Science; or health care related preferred.
• Minimum of 3 years in the Revenue Cycle, Patient Access or computer environment position required OR Equivalent combination of Experience or Education.
• Excellent interpersonal, written and verbal communication skills are required.
• Must have good assessment and problem-solving skills.
• Must possess strong technical and analytical skills.
• Must be able to make appropriate decisions based on circumstances as well as established protocols.

PURPOSE:

Do you have experience with medical billing? Are you comfortable working with patients to respond to their inquiries? UPMC is hiring a full-time Patient Access Data Monitor to support the Customer Service department. This position would work Monday through Friday from 8:00am until 4:30pm. It is located at the Quantum One Building in the South Side, however the position has work from home opportunities after training!
The Patient Access Data Monitors work and respond to billing inquiries sent from patients via the MYUPMC portal. These messages are treated and worked the same as a patient phone call, however the employee is not taking calls on a regular basis, only occasionally. They also work on other back-office tasks, such as faxes and inquiries from UPMC Health Plan.
If you’re up for the challenge, apply today!

RESPONSIBILITIES:

• Answer multi-line telephone system/ Online messages, with a clear focus on patient satisfaction and first call resolution while reviewing and resolving patient-related billing and self-pay concerns.
• Review and verify patient demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients.
• Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call or to send the call to in-house escalation or management staff to meet the patient’s needs.
• Research, resolve and respond to email, web, and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols.
• Establish reasonable payment plans according to department policies; set up payment arrangement in the system and monitor payments for consistency and timeliness.
• Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.