Patient Access Engagement Liaison at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

21.93

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Sales, Contact Center, Communication, Scheduling, Coordination, Message Sending, Computer Skills, Writing Skills, Training, Cross-training

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a - 5:00p / Full Time / 40hrs Description JOB DESCRIPTION: Emory Healthcare's Patient Access Engagement Liaison provides communications support to patients, families and referring providers for healthcare services, promoting a positive patient and family experience as the first impression of our organization. This call center position serves as the primary point of contact for all scheduling and communication needs through the Patient Access Center. Works closely with patients, families, referring providers, clinical and non-clinical staff to coordinate the patient's holistic healthcare experience at The Emory Clinic. In addition to the below expectations, the successful candidates will have met or exceeded expectations for a period of no less than 6 months, have an outstanding level of expertise, and be willing to serve as a mentor to new Patient Access Engagement Liaisons. Performs other duties as assigned to meet the goals and objectives of Emory Healthcare. Accurately send messages to providers for prescription refills and escalated medical conditions, ensuring timely and clear communication. MINIMUM QUALIFICATIONS: High School Diploma preferred; BA/BS preferred. One (1) year of experience in a customer service, hospitality, sales or large contact center environment is preferred. ADDITIONAL REQUIREMENTS: Must be able to maintain quality score requirements, productivity with adherence to established guidelines. This role requires the ability to assist in all registration aspects, schedule in multiple sections/skills, and navigate multiple applications effectively. Strong computer, writing, and customer service skills are essential. Candidates must also participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction and consistently meeting business needs. Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the business to ensure excellent patient care. PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste, Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

This role provides communications support to patients, families, and referring providers for healthcare services, acting as the first impression of the organization via a call center setting. The liaison serves as the primary point of contact for scheduling and communication needs, coordinating the patient's holistic healthcare experience.