Patient Access Engagement Specialist at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

24.19

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call center operations, Medical scheduling, Epic scheduling system, Data entry, Patient registration, Insurance verification, Medical terminology, Communication skills, Computer literacy, Time management, Multi-tasking, Attention to detail, Interpersonal skills

Industry

Hospitals and Health Care

Description

Description JOB REQUIREMENTS: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enters all patient demographic, medical and financial information accurately into Epic scheduling system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. Maintains a good working relationships with physician offices and fellow colleagues within the hospital. MINIMUM QUALIFICATIONS: Minimum 6 months of medical office experience, scheduling environment or call center required. AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred. Preferred scheduling knowledge in various specialties including mammography and bone density. ADDITIONAL REQUIREMENTS: Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred. Applicants must maintain quality scores requirements and adhere to scheduling guidelines. Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively. Strong computer, writing, and customer service skills are essential. Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction. Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care. PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work ta Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The specialist acts as the primary point of contact for scheduling outpatient and inpatient appointments while maintaining accurate patient demographic and financial records. They are responsible for managing high-volume inbound calls and coordinating services across various medical departments.