Patient Access Engagement Specialist at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access Engagement, Scheduling, High Volume Call Center, Customer Service, Epic Scheduling System, Insurance Knowledge, Pre-certification, Referrals, Scheduling Functions, Registration Aspects, Computer Skills, Writing Skills, Training, Cross-training, Quality Scores Adherence, Scheduling Guidelines Adherence

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description JOB REQUIREMENTS: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enters all patient demographic, medical and financial information accurately into Epic scheduling system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. MINIMUM QUALIFICATIONS: Minimum 6 months of medical office experience, scheduling environment or call center required. AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred. Preferred scheduling knowledge in various specialties including mammography and bone density. ADDITIONAL REQUIREMENTS: Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred. Applicants must maintain quality scores requirements and adhere to scheduling guidelines. Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively. Strong computer, writing, and customer service skills are essential. Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction. Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care. PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work ta Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

This role serves as the initial point of contact for scheduling various outpatient and inpatient appointments across Emory Healthcare, handling inbound calls in a high-volume call center setting while maintaining exceptional customer service. Responsibilities include accurately entering patient demographic, medical, and financial information into the Epic scheduling system and managing the scheduling, rescheduling, and cancellation of services like radiology, laboratory, and rehabilitation.