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Patient Access Lead | Patient Access | Full-Time | Nights 630P-3A at UF Health

St. Augustine, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient account counseling, Billing operations, Insurance verification, Account reconciliation, Collections, Staff training, Compliance management, Regulatory requirements, Process improvement, Leadership, Mentoring, Payment resolution, Documentation review, Conflict resolution

Industry

Hospitals and Health Care

Description

Overview Oversees and directs patient account counseling teams to ensure precise and timely billing operations. Coordinates with healthcare providers and insurance companies to resolve discrepancies and guides patients through billing inquiries and payment options to improve satisfaction. Manages account reconciliation, monitors outstanding balances, and supports efficient collections. Assists in training counseling staff, implements compliance policies, reviews account documentation, and collaborates with finance and clinical departments to optimize patient account services. Responsibilities • Oversees patient account counseling teams to ensure accurate and timely billing operations. • Coordinates with healthcare providers and insurers to resolve discrepancies. • Guides patients through billing inquiries and payment options to improve satisfaction. • Manages account reconciliation and monitors outstanding balances. • Supports efficient collections and compliance with policies. • Assists in training counseling staff and implementing compliance initiatives. • Reviews account documentation and collaborates with finance and clinical departments. Qualifications HS diploma or equivalent. • 5+ years’ experience in patient financial services with leadership responsibilities • Proven ability to manage and mentor counseling teams • Expertise in billing processes, insurance verification, and payment resolution • Strong skills in compliance and regulatory requirements • Experience implementing process improvements and staff training

Responsibilities

The Patient Access Lead oversees and directs patient account counseling teams to ensure accurate billing and efficient collections. They coordinate with healthcare providers and insurers to resolve discrepancies while guiding patients through billing inquiries and payment options.