Patient Access Manager at Bethany for Children & Families

Clinton, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

55000.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organization, Customer Service, Communication, Interpersonal Skills, Attention To Detail, Problem Solving, Technology Proficiency, EHR Systems, Scheduling, Registration, Insurance Billing, Compliance, Financial Accountability, Team Management, Collaboration, Continuous Improvement

Industry

Individual and Family Services

Description

Description Do you have a passion for leadership, organization, and creating a great first impression for patients? We’re looking for a Patient Access Manager to lead our front-end operations and ensure that every patient’s experience—from their first call to their first appointment—is smooth, professional, and welcoming. Under the supervision of the Director of Behavioral Health, the Patient Access Manager oversees patient admissions, registration, scheduling, and customer service activities. This position provides leadership and accountability for all front-end processes, including reception, intake, and scheduling—ensuring accuracy, efficiency, and compliance across all patient-facing operations. Base Salary: $51,500.00 - $55,000.00 annually depending upon experience Benefits That’ll Make You Smile: We believe in taking care of our team so they can take care of others. That’s why we offer: Vacation time that grows with you — earn up to 80 hours your first year, and up to 160 hours after Sick time you can count on — earn up to 96 hours each year 11 paid holidays every year 403(b) retirement plan with 8% employer contributions upon meeting eligibility Choice of two health plans (one with an HSA + employer contributions) Dental insurance Vision insurance (100% employer-paid) Group Life and AD&D insurance included Options for extra voluntary coverage Educational Aid program to support your professional growth What You’ll Do: Lead and Supervise: Provide constructive and professional supervision to front-desk, intake, and scheduling staff. Hire, train, and support team members to ensure excellent service and compliance with agency standards. Drive Efficiency and Accuracy: Oversee patient scheduling, registration, and insurance data collection. Implement best practices to improve workflow, reduce errors, and optimize patient experience. Ensure Financial Accountability: Oversee collection of patient financial liabilities, daily deposits, and petty cash management; collaborate with finance and billing teams to address delinquent accounts. Maintain Office Operations: Coordinate mail distribution, supply ordering, and vendor relationships (cleaning, landscaping, security, telecommunications, etc.) to keep the office running smoothly. Support Staff Transitions: Manage onboarding and offboarding for employees assigned to your location—ensuring workspace setup, system access, and needed supplies are ready from day one. Collaborate and Represent: Work closely with clinical, billing, and medical teams and represent the agency at community meetings and events. Champion Quality and Compliance: Uphold all agency, accreditation, and HIPAA standards while fostering a culture of accountability and continuous improvement. Why Join Us? Be part of a mission-driven team improving access to mental and behavioral health care. Lead dedicated professionals who make a difference every day. Enjoy a supportive, collaborative, and growth-oriented work environment. If you’re an organized, compassionate leader who thrives on helping systems and people work better together—we’d love to hear from you! Apply today and help shape the patient experience from the very first step. Requirements What You’ll Bring: Education: High school diploma or GED required; post-secondary training or education preferred. Experience: Prior supervisory experience preferred. Knowledge of medical office operations and insurance billing; experience in mental or behavioral health a plus. Skills: Excellent communication, interpersonal, and organizational skills. Strong attention to detail and problem-solving ability. Ability to prioritize and work effectively in a fast-paced environment. Comfortable with technology and EHR systems. Additional Requirements: Must meet all regulatory requirements for Community Mental Health Center employees in Iowa or Illinois, including background checks and exclusionary screenings. Ability to travel between work sites as needed. Must be able to lift up to 20 lbs and work occasional evenings or weekends. Equal Opportunity Employer We celebrate diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Responsibilities

The Patient Access Manager oversees patient admissions, registration, scheduling, and customer service activities. This role ensures that every patient's experience is smooth, professional, and welcoming while maintaining compliance and efficiency across all operations.