Key responsibilities include: 

• Provide patient centered care to deliver high-quality customer service to our patients
• Respond and resolve customer complaints efficiently, escalating when required.
• Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
• Greet and check in patients for their appointment and complete registration and documentation requirements
• Provide relevant patient information and associated fees
• Take inbound calls (book & reschedule appointments, conduct emergency triage, enquires)
• Make outbound calls to book & reschedule appointments
• Book interpreters, as required
• Respond to patient queries (email/webchat)
• Provide ad-hoc patient related administration support to clinicians and other stakeholders
• For a full list of duties, click here for the position description.

About you: 

• Health administration experience is desirable.
• Experience in managing front desk, calls and payments.
• Customer service and conflict resolution skills.
• MS Office and computer literacy skills.
• Proficiency in verbal and written communication.
• Time management.
• Attention to detail.

Key responsibilities include: 

• Provide patient centered care to deliver high-quality customer service to our patients
• Respond and resolve customer complaints efficiently, escalating when required.
• Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
• Greet and check in patients for their appointment and complete registration and documentation requirements
• Provide relevant patient information and associated fees
• Take inbound calls (book & reschedule appointments, conduct emergency triage, enquires)
• Make outbound calls to book & reschedule appointments
• Book interpreters, as required
• Respond to patient queries (email/webchat)
• Provide ad-hoc patient related administration support to clinicians and other stakeholders
• For a full list of duties, click here for the position description.

About you: 

• Health administration experience is desirable.
• Experience in managing front desk, calls and payments.
• Customer service and conflict resolution skills.
• MS Office and computer literacy skills.
• Proficiency in verbal and written communication.
• Time management.
• Attention to detail.