Patient Access Partner I at Trinity Health

Maywood, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

22.11

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Active Listening, Multitasking, Customer Service Excellence, Problem-Solving, Basic Computer Proficiency, Data Entry, Calmness Under Pressure, Attention to Detail, Following Procedures

Industry

Hospitals and Health Care

Description

Employment Type: Full time Shift: Evening Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Partner I and become Loyola Strong! Position Summary The Patient Access Partner I serves as the first point of contact for incoming calls to Loyola Medicine and provides exceptional customer service to patients, families, physicians, and staff. This role is responsible for efficiently screening, routing, and responding to calls while ensuring accuracy and professionalism. The Patient Access Partner also performs paging, messaging, appointment support, and emergency communication services. Shift: Tuesday – Saturday 2:00pm – 10:30pm Key Responsibilities Answer a high volume of incoming calls and route them to appropriate departments, providers, or clinical staff Provide paging and messaging services for physicians and hospital staff Screen and transfer escalated appointment-related calls to Patient Access Schedulers Deliver accurate information to patients, families, vendors, referring providers, and the public Assist callers with general hospital information, including departments, programs, and physician locations Maintain excellent communication standards to support high-quality patient care Follow after-hours call protocols and on-call procedures for physicians Support and help manage the Loyola on-call schedules Follow emergency communication procedures for disaster alerts and hospital notifications Log emergency calls accurately and in a timely manner Adhere to departmental quality, service, and performance standards Participate in required training and continuous professional development Perform other duties as assigned by call center leadership Minimum Requirements Education: High School Diploma or GED required Experience: 1–2 years of customer service, call center, hospital, or administrative support experience required Skills & Competencies: Strong verbal communication and active listening skills Ability to multitask and manage high call volumes professionally Customer service excellence and problem-solving ability Basic computer proficiency and accurate data entry Ability to stay calm and professional in urgent or stressful situations Strong attention to detail and ability to follow procedures Compensation: Pay Range: $15.76 - $22.11 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Responsibilities

The Patient Access Partner I serves as the first point of contact for incoming calls to Loyola Medicine, providing exceptional customer service. Responsibilities include screening, routing calls, and performing paging and messaging services.