Patient Access Priority Engagement Specialist at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling Guidelines, Protocol Monitoring, Special Projects, Access Improvement, Training Coordination, Onboarding, Quality Assurance, Work Queue Distribution, Metric Monitoring, Reporting, Workforce Management Systems, Customer Service, Computer Skills, Writing Skills, Application Navigation, Patient Satisfaction

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a - 5:00p / Full Time / 40hrs Description JOB REQUIREMENTS: Responsible for maintaining and monitoring the scheduling guidelines and protocols across multiple sections. May participate in special projects as directed by supervisor or other leadership. Participates in clinic-wide access improvement initiatives. Coordinates training and onboarding of new team members. May perform quality assurance functions and duties. May oversee distribution of work queues and assignments. Monitors team metrics and distributes relevant reports. Serves as functional backup for updates to Workforce Management systems. MINIMUM QUALIFICATIONS: A Bachelors degree in a related field is preferred. A minimum of 1 year of experience in a customer service, hospitality, call center, or sales environment required. Preferred candidates will have knowledge and experience in imaging scheduling, including but not limited to mammography, bone density, ultrasound, general diagnostic, MRI, computed tomography (CT), nuclear medicine, and positron emission tomography (PET). ADDITIONAL REQUIREMENTS: Preferred experience in imaging scheduling, including but not limited to interventional radiology (IR), respiratory, nutrition, cardiology (ECHO), cardiac catheterization, electrophysiology (EP), surgery, and vascular. Candidates must adhere to scheduling guidelines, quality scores and demonstrate proficiency in all registration aspects. The ability to navigate multiple applications, along with strong computer, writing, and customer service skills, is essential. Participation in ongoing training and cross-training is required to continuously enhance skills and knowledge relevant to the role, ensuring patient satisfaction. Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care. PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

This role is responsible for maintaining and monitoring scheduling guidelines and protocols across multiple sections, potentially participating in special projects and clinic-wide access improvement initiatives. Duties may also include coordinating training, performing quality assurance, overseeing work queues, monitoring team metrics, and serving as functional backup for Workforce Management system updates.