PATIENT ACCESS REP at Humboldt County Memorial Hospital

Humboldt, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Scheduling, Medical Terminology, Microsoft Word, Microsoft Excel, Epic, Cash Handling, Communication, Typing, Multitasking, Organization

Industry

Hospitals and Health Care

Description

Full-time position for Therapy Registration. Monday - Friday, 8:30 am - 5 pm. Full benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long Term Disability and PTO accrual from start date. Works with all rehab modalities. Job Title: Therapy Registration Primary Function and Relationship to Total Organization Assists with daily office functions of the Wellness Hub Department, which encompasses Speech therapy, Occupational Therapy, Physical Therapy, Cardiopulmonary, Dietitian and Diabetes Educator . Works under the direct supervision of the Director of Therapy. Employee assists specifically with secretarial and registration tasks of the department Monday – Friday 8:30 AM - 5:00 PM Reports to: Director of Therapy Supervises: None Essential Duties and Responsibilities * Greets customers proactively with a smile and arranges for them to be escorted to their destination if needed. * Assists with registration of patients, answering phones, taking messages, scheduling appointments, routing questions to appropriate staff, and paging clinical staff when needed. * Releases patient information as permitted by hospital policy. * Scans necessary documents into patient’s chart as applicable. * Enters necessary changes on computer for updated demographic or billing information and status changes if applicable. * Assists with cleaning of the front therapy area including the peds waiting room daily when needed. Performs deep cleaning when needed. Is responsible for the set up and tear down of sleep study rooms/beds. * Assumes responsibility for prepping charts, including identifying proper diagnoses codes, current prior authorizations, filing. * Scans documents into the Electronic Medical Record. Maintains physical files. * Attends all mandatory department or hospital wide meetings. Completes assigned MedTrainer on time. * Must be able to use at minimum Word, Excel, fax machine, email daily. Will be trained to use EPIC if not already trained. * Demonstrates ability to work independently and with a team. * Multitasking, organization, and creativity is essential. * Willingly and actively participates in employee surveys, Staff Development, quarterly rounding, and yearly evaluations. * Performs functions other than described above due to extenuating circumstances. * Duties as cashier. Assures that the cash drawer balances are accurate at end of each day. Makes change, collects checks, cash payments, processes credit card payments, and issues receipts to customers. Prepare daily deposit and reconcile. * Works and communicates in a positive, courteous, and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification, and resolving problems. * Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions. * Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort. * Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback. * Listens effectively, is willing to try and receptive to alternative or new ways of doing things/ideas. * Assists in training of new employees if necessary. * Participates, as directed, in the quality improvement process. * Promotes a positive hospital image to community, patients/visitors, and coworkers. * Utilizes time and resources in an efficient manner. * Follows all department, hospital, and safety policies and procedures. * Willingly and carefully completes additional assignments when given within the time limit requested. * Assist in relieving the switchboard and in times of emergency, breaks, also includes working unscheduled shifts if necessary to ensure adequate coverage of the department. * Assists the business office or other departments with special projects or assignments as requested. * Participate in continued education opportunities as requested. QUALIFICATIONS: Education: High school diploma or equivalent required. Medical office experience is preferred. Experience: Medical office experience is preferred. Skills: 1. Excellent communication, telephone, and customer service skills required. 2. Good typing and computer skills required. 3. Must speak and read English fluently. 4. Medical terminology knowledge is helpful. 5. Must be able to operate standard office equipment efficiently. (Copy machine, fax, scanner, Physical Requirements: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical & Mental Requirements PHYSICAL/MENTAL CHARACTERISTICS REQUIRED BY ESSENTIAL AND MARGINAL TASKS TASK X TASK X 1. Heavy lifting, 45 lbs. & over 19. Pushing X 2. Moderate lifting, 15-44 lbs. 20. Stooping X 3. Light lifting, under 15 lbs. 21. Climbing stairs X 4. Heavy carrying, 45 lbs. & over 22. Climbing ladders 5. Moderate carrying, 15-44 lbs. 23. Operating mechanical equipment 6. Light carrying, under 15 lbs. X 24. Operating office equipment X 7. Straight pulling X 25. Operating motor vehicle 8. Pulling hand over hand X 26. Ability to see X 9. Repeated bending 27. Identify colors X 10. Reaching above shoulder X 28. Depth perception needed X 11. Simple grasping X 29. Hearing (with aid) X 12. Dual simultaneous grasping 30. Hearing (without aid) X 13. Walking X 31. Ability to write X 14. Standing X 32. Ability to count X 15. Sitting X 33. Ability to read X 16. Crawling 34. Other (please specify): 17. Twisting 35. Other (please specify): 18. Kneeling X 36. Other (please specify): RELATED WORK SITE AND ENVIRONMENTAL CONDITIONS TASK X TASK X 1. Outside 13. Dust 2. Inside X 14. Grease and oils 3. Travel a) car 15. Solvents 16. Radiant/electrical energy b) van 17. Slippery/uneven walking surfaces c) bus 18. Working around machines with moving parts and moving objects d) plane 19. Working around moving objects or vehicles 4. Excessive heat 20. Working below ground 5. Excessive cold 21. Working on ladders or scaffolding 6. Excessive humidity 22. Working with hands in water 7. Excessive dampness/chill 23. Vibration 8. Dry atmosphere 24. Working closely with others X 9. Excessive noise/intermittent 25. Working alone X 10. Constant noise 26. Longer or irregular work hours 11. Silica, asbestos, etc. 27. Other (please specify): 12. Fumes, smoke, gases 28. Other (please specify): General Subjects of Concern * Maintains a courteous and professional manner in dealing with patients, visitors, physicians, and co- workers. * Shows a positive attitude toward work schedules, department and hospital changes, assignments, and other personnel. * Presents professional appearance in dress and grooming, complies with departmental dress requirements and wears hospital identification badge. * Conforms to hospital policy regarding use of sick time, personal days, notification of absence or tardiness. * Is cost effective in utilization of time, equipment, and supplies. * Willingly cooperates with co-workers and other departments Employment variables/approximate hours*/misc information: *Schedules are subject to change as needed

Responsibilities

Provides administrative and secretarial support for the Wellness Hub Department, including patient registration, scheduling, and phone management. Additionally handles cashier duties, chart preparation, and maintains the cleanliness of the therapy area.