Patient Access Rep - Referral Coordinator at Ascension

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral Management, Scheduling, Insurance Navigation, Pre-certifications, Authorizations, Communication, Documentation Transmission, Patient Support, Medical Terminology

Industry

Hospitals and Health Care

Description

Your future role at a glance Location: Indianapolis, IN Facility: Joshua Max Simon Primary Care Center Department: Referral Coordinator Schedule: Monday - Friday 8am-4:30pm Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role Facilitate specialty care by managing the end-to-end referral process, ensuring patients are matched with the right providers and resources. Navigate insurance barriers by securing necessary pre-certifications and authorizations to prevent delays in specialized treatment. Bridge communication gaps between patients, primary providers, and specialists to ensure a continuous and informed care journey. Optimize clinical flow by gathering and transmitting all required clinical documentation to specialist offices ahead of appointments. Empower patient access by providing clear instructions on referral requirements, ensuring patients feel supported as they transition to new levels of care. What minimum requirements you’ll need Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional preferences we're seeking Experience with referrals and scheduling preferred, understanding of medical terminology a plus Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Responsibilities

This role involves managing the end-to-end referral process to facilitate specialty care, ensuring patients are matched with appropriate providers and resources. Key duties include navigating insurance barriers by securing necessary pre-certifications and authorizations, and bridging communication between patients, primary providers, and specialists.