Patient Access Rep at Resurgens PC

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Paperwork Completion, Appointment Scheduling, Insurance Verification, Workers’ Compensation Authorization, Answering Phones, Payment Collection, Patient Check-in, Benefit Explanation, Data Scanning, Financial Requirement Explanation, Charge Entry, No-Show Communication, Cash Drawer Reconciliation

Industry

Hospitals and Health Care

Description

Description The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of new or updated patient paperwork, scheduling appointments, verifying insurance, obtaining workers’ compensation authorization, answering phones, and collecting all appropriate monies due at the time of service. Requirements · Greetings, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays · Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account · Scan all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs) · Verifies rehabilitation benefits and documents benefits on paper and into the computer system · Explains financial requirements to the patient and collects time of service deductible, co-pays, and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable) · Communication with workers' compensation for authorization of rehabilitation visits and documents on paper and into the computer system · Enters charge details for each patient per billing guidelines for workers’ compensation and MVA patients · Schedules for new patients and follow-up patient appointments with the appropriate rehabilitation clinician · Communicate with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule · Communicates with all patients who are no-shows and notifies the adjuster of any no-show by a workers’ compensation patient · Reconciles the change drawer/petty cash

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Responsibilities

The Patient Access Representative is responsible for delivering excellent customer service by greeting patients, ensuring all necessary paperwork is completed, scheduling appointments, and verifying insurance information. This role also involves collecting appropriate monies due at the time of service and managing authorizations for workers' compensation.