Patient Access Representative Associate at Corewell Health

Kentwood, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Scheduling, Registration, Documentation, Service Inquiries, Process Improvement, Team Collaboration, Patient Navigation, Call Center Experience, Medical Billing, Insurance Knowledge, Revenue Cycle, Professional Interaction, Quality Guidelines

Industry

Hospitals and Health Care

Description

Job Summary Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence. Essential Functions Demonstrates high competency in responding to service inquiries from patients, providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations. Assist patients, providers, practice staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions. In accordance with standard work, consistently create an exceptional experience with each contact, via inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc. Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry, industry standards, policy changes and operational improvements. Consistently meets standards of the On-Track performance and demonstrated ability to perform all duties of the associate level. Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines. Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements. Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Demonstrated ability to influence, support and improve upon processes. May be trained and then assigned to perform core scheduling duties for other service lines to meet fluctuating business demands. Qualifications Required 2 years of relevant experience In related field High School Diploma or equivalent Preferred Associate's Degree 1 year of relevant experience Experiencie in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care. 1 year of relevant experience Revenue Cycle. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Kentwood Medical Office Building - 4600 Breton Rd SE - Kentwood Department Name Contact Center Resource Scheduling - Corporate Employment Type Full time Shift Variable (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 4: 30 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

Responsibilities

Assist and educate patients and providers with accessing services and resolving problems. Create an exceptional experience through various communication channels while adhering to established procedures and quality guidelines.