PATIENT ACCESS REPRESENTATIVE at Brattleboro Memorial Hospital

Brattleboro, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

20.99

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard Operation, Registration, Customer Service, Insurance Verification, Multiline Phone System, Handling Hospital Codes, Alarm Panel Monitoring, Payment Processing, Billing Explanation, Keyboard Functions, Eye/Hand Coordination, Manual Dexterity

Industry

Hospitals and Health Care

Description

Description Brattleboro Memorial Hospital / Southern Vermont Health Services Corporation Job Description Job Title: Patient Access Representative Job Code: 143 Hours: 40 FTE: 1.0 Weekend Schedule: Possible Weekend Hours Holiday Schedule: Possible Holiday Hours Call Schedule: N/A FLSA Status: Non-exempt Department Name: Patient Financial Services Department Code: 9200 Location: Brattleboro, Vermont JOB SUMMARY: This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights. DEPT. SCOPE OF SERVICE: This department is the first line of contact for patients utilizing hospital services. It is our responsibility to provide each patient with a high level of customer service and efficiently guide them through the registration process and move them on to their next destination. This department is split into two different locations; the Main Building which houses the Switchboard, ED and Main Registration areas and the Richards Building which houses outpatient/lab registration. The Switchboard and ED In-Room Registrations staffed 24 hours a day 7 days a week including weekends and holidays. Main Registration staffed M-F 6:00AM – 4:00PM, Richards Building Registration staffed M-F 7:00AM – 6:00PM and Saturday 8:00AM –12PM. Requirements QUALIFICATIONS: EDUCATION: High school diploma or equivalent education preferred. EXPERIENCE/SKILL SETS: Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar setting LICENSURE/CERTIFICATION(S): None Mental Efforts: Ability to work in a fast-paced environment while managing multiple priorities Ability to perform keyboard functions Ability to read, write, and distinguish letters, numbers, and symbols Ability to work with patients, families, and public experiencing stressful situations Vision and hearing corrected to within normal limits Ability to use routine office equipment (PC, fax, copier, printer, mail machine) Requires eye/hand coordination and manual dexterity Environment & Working Conditions: Fast paced multi-functional hospital setting Comfortable climate controlled environment Potential exposure to hazardous material, body fluids, bloodborne pathogens, and communicable diseases Significant for CTS (Carpal Tunnel Syndrome) OSHA CATEGORY OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards. PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. Standing - Up to 1/3 Walking - Up to 1/3 Sitting - 2/3 or more Talking or Hearing - 2/3 or more Use of hands to finger, handle or feel - Up to 1/3 Pushing/Pulling - None Stooping, kneeling, crouching or crawling - None Reaching with hands and arms - Up to 1/3 Tasting or smelling - None This position requires that weight be lifted, or force be exerted. Up to 10 pounds - 2/3 or more Up to 25 pounds - 1/3 to 1/2 Up to 50 pounds - Up to 1/3 Up to 100 pounds - None More than 100 pounds - None This position has special vision requirements. Close Vision (clear vision at 20 inches or less) Color Vision (ability to identify and distinguish colors) Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) WORK ENVIRONMENT This position requires exposure to the following environmental conditions. Wet, humid conditions (non-weather) - None Work near moving mechanical parts - Up to 1/3 Fumes or airborne particles - Up to 1/3 Toxic or caustic chemicals - Up to 1/3 Outdoor weather conditions - None Extreme cold (non-weather) - None Extreme heat (non-weather) - None Risk of electrical shock - None Work with explosives - None Risk of radiation - None Vibration - None The typical noise level for the environment is: Very Quiet Quiet Moderate Noise Loud Noise Hearing Ability to hear calls Ability to hear instructions from physician/department staff/others EEO/ADA Statement Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Compensation Disclosure in Accordance with Vermont Act 155 In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.

Responsibilities

This role manages all switchboard operations and patient registration functions across various hospital locations, including processing incoming calls, providing hospital information, and handling emergency codes. Responsibilities also involve obtaining accurate demographic and insurance data, coordinating verification activities, and providing customer support regarding payments and billing inquiries.