Patient Access Representative - Emergency Dept at Avera Health

Sioux Center, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, HIPAA Compliance, Patient Scheduling, Medical Billing Collection, Customer Service, Data Entry, Communication, Multitasking, Confidentiality

Industry

Non-profit Organizations

Description

Location: Sioux Center, IA Worker Type: Regular Work Shift: Night Shift (United States of America) Discover a Career of Faith and Healing: For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities. A Career that You Will Love: There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health. A Chance to Make a Difference: Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture. Position Highlights Sioux Center Health has been awarded Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader. Summary The Patient Access Representative II is responsible for greeting incoming patients and visitors, performing all patient registration duties, in the Emergency Department, including entering pertinent patient information, explaining various registration forms, verifying insurance eligibility, and collecting payment for services while providing excellent care and service to patients, guests and fellow employees at all times. This position requires independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department. General Hours of Work As determined (day, evening, night, rotating weekends) Education and/or Experience High school diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience preferred. Bi-lingual experience preferred but not required. Certificate, Licenses, Registrations N/A Essential Functions Answers incoming calls, screening as necessary, and transferring as requested. Greets and directs employees, visitors, patients, business representatives and the general public arriving at the facility. Provides general information regarding the facility and department functions and procedures. Answers incoming email requests from various areas throughout the hospital to make edits to accounts. Communicates with team members throughout various areas within the facility; use of telephone, mobile communication, computer and other office related equipment for this purpose. Operates overhead page system. Processes Emergency Department admissions and patient transfers within the facility, interviews patients or relatives regarding personal and insurance information; instructs patients and relatives of related policies and procedures; records and types patient and insurance information and obtains appropriate signature. Ensures all the necessary consents and HIPAA forms are signed and completed. Must be able to maintain strict confidentiality of patient information. Preparation of appropriate paperwork for next day’s patient schedules. This may include pre-registration, insurance eligibility checks, gathering of appropriate forms for privacy, consent and signature and reminder phone calls. Processes documents of straightforward nature requiring somewhat expanded knowledge of procedures; check documents for accuracy and completeness of specific entries; maintains files and records of documents processed for ready access; records data onto documents according to standard procedures related to work performed. Notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas as necessary; if the patient is to be admitted, notifies nursing staff of patient’s arrival and finds an escort for patient to the appropriate area. Must be willing and able to perform under the pressure associated with emergency situations. Performs other duties and responsibilities as assigned. At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

Responsibilities

Responsible for greeting patients in the Emergency Department and performing all registration duties, including insurance verification and payment collection. The role involves managing patient flow, handling incoming calls, and ensuring all legal consents and HIPAA forms are completed.