Patient Access Representative at Emory Healthcare

Lithonia, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Interpersonal Skills, Communication Skills, Customer Service, Teamwork, Office Equipment, Regulatory Compliance, Financial Counseling, Problem Solving, Fast-paced Environment, Attention to Detail

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs And more Description RESPONSIBILITIES: A Patient Access Representative will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department. The representative will ensure patient insurance verification is accomplished and all requirements are met. Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies. A Patient Access Representative prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Ensures all uninsured patients are referred to a financial counselor as appropriate. A Patient Access Representative will also assist patients, guarantors and families with insurance questions in a professional manner and is responsible for escalating any unaddressed insurance benefit concerns to the department Financial Counselor. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.). MINIMUM QUALIFICATIONS: High school diploma or equivalent. Working knowledge of Health Plan coverage types. 1 year of related experience in a healthcare or institutional work setting, or customer service. Registration/telephone/call-center; pre-registration/scheduling experience preferred. Excellent interpersonal, verbal, and written communication skills and ability to speak and write effectively at a level appropriate for the job. Ability to work well with individuals at all levels of the organization. Experience using general office equipment. Proven ability to work in a fast-paced, demanding team environment with daily deadlines. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The Patient Access Representative coordinates and completes front-end patient registration activities, ensuring insurance verification and compliance with regulations. They assist patients with insurance questions and refer uninsured patients to financial counselors as needed.