Patient Access Representative/Financial Counselor at Rosebud Health Care Center

Forsyth, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Attention to Detail, Computer Skills, Team Player, Time Management, Confidentiality, Payment Collection, Appointment Scheduling, Patient Registration, Chart Preparation, Account Inquiries, Support Functions, Adaptability, Feedback Acceptance

Industry

Medical Practices

Description

Description Department Name: CLINIC Position Title: Patient Access Representative/Financial Counselor Reports To: Clinic Manager To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. POSITION SUMMARY STATEMENT: In this position, the Patient Access Representative /Financial Counselor answers all incoming telephone calls, serves as the first point of contact for customers and visitors, collects business office payments and correspondence, and provides support functions for other staff. ESSENTIAL DUTIES & RESPONSIBILITIES: Greets customers, answers calls, takes messages, and routes to appropriate department or individuals in facility. Schedules appointments for clinic, physical therapy, and radiology departments using the scheduling function in the computer system. Register patients for hospital, emergency room, out-patient and clinic services and obtain needed information for billing and demographics for EHR. Prepares and maintains patient charts for EHR. Accepts and logs payments for billing staff and responds to account inquiries; collects co-payments and discusses account balance, payments and payment plan requirements as needed. Opens and closes clinic; and removes all charts/patient information from front area to locked back office. Help other employees, as needed in Clinic, Lab, Physical Therapy and Hospital. Post triage verification of ED/observations/medical inpatient/authorization of work comp and auto accidents on census. Facility census verification daily. The employee will demonstrate the ability to: manage time, maintain a safe and clean environment, practice confidentiality, treat all persons with respect and professional courtesy, accept change, support the mission and vision of Rosebud Health Care Center (RHCC), accept and provide constructive feedback, be a team player, and adhere to the infection control, fire and safety, disaster and hazardous waste policies. The employee must also demonstrate the competencies for the position and adhere to policies and procedures for their department. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in accordance with regulatory, legal, and organizational policies and procedures. Reporting Relationship: Clinic Manager Employees Supervised: N/A Physical Demands: XXX Indicates the physical requirements that apply to this position Sedentary - Primarily sitting with 10 lbs. maximum lifting XXX: Light - 20 lbs. maximum with frequent lifting/carrying up to 10 lbs. Medium - Lifting 50 lbs. maximum with frequent lifting/carrying up to 20 lbs. Heavy - Lifting 100 lbs. maximum with frequent lifting/carrying up to 50 lbs. Very Heavy - Lifting over 100 lbs. with frequent lifting/carrying up to 50 lbs. Checked are the appropriate factors for this position Occasionally:0-33% of the work shift Frequently: 34-66% of the work shift Constantly: 67-100% of the work shift N/A: Not Applicable for this position Physical Factors: Standing - Frequently Walking - Frequently Sitting - Frequently Pushing (wt. 50+) - Occasionally Pulling (wt. 50+) - Occasionally Stooping - Occasionally Kneeling - Occasionally Crouching - Occasionally Reaching - Frequently Filing - Frequently Typing (Computer) -Constantly Copying - Frequently Talking - Constantly Hearing - Constantly Visual Acuity - Frequently Driving - N/A Environmental Factors: Exposure to Weather - N/A Extreme Heat - N/A Extreme Cold - N/A Noise - Occasionally Dust, Vapors, Fumes - Occasionally Odors - Occasionally Bloodborne Pathogens: XXX indicates the appropriate category for position Category I - Job classification in which tasks involve exposure to blood, body fluids or tissue XXX: Category II - Job classification in which tasks involve no exposure to blood, body fluids or tissue but employment may require performing unplanned Category I tasks. Category III - Job classification in which tasks involve no exposure to blood, body fluids or tissues and category tasks are not a condition of employment. Protective Equipment: XXX indicates the equipment that may be required to be worn in this position Not Applicable Hearing Protection XXX: Gloves Goggles Safety Glasses XXX: Face Shields XXX: Face Masks – Surgical, N95, Respirator Moisture Resistant – Gown/Lab Coat Requirements Education, Experience and Licensure/Certification Requirements: Requirements are representative of the minimum level of knowledge, skills and/or abilities necessary to perform the essential functions of the position. High School Diploma or equivalent Previous Patient Access Representative or business office experience preferred. Ability to communicate effectively and diplomatically within a multi-functional team Strong organizational skills and attention to detail Ability to successfully function in a fast paced, service oriented environment Experience in understanding and usage of computers, including the Microsoft Office suite, as well as the ability to learn applications relevant to the position

Responsibilities

The Patient Access Representative/Financial Counselor serves as the first point of contact for customers, answering calls and scheduling appointments. They also handle patient registration, payment collection, and support other staff as needed.