Patient Access Representative-FT-Wound Care at Palo Pinto General Hospital

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Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Attention To Detail, Organizational Skills, Problem-Solving, Compassion, Medical Terminology, Healthcare Insurance Processes, Office Software Proficiency, Patient Intake Management, Appointment Scheduling, Insurance Verification, Patient Documentation, Customer Service, Confidentiality, Team Collaboration

Industry

Hospitals and Health Care

Description

About Company: Palo Pinto General Hospital has been caring for our surrounding communities for more than 50 years. Our past is important but we are also looking to the future and you can find it right here at PPGH! With advanced technology, expanding clinics and telehealth services that bring specialists to our patients, we're growing to meet the needs of tomorrow-while keeping care local today. About the Role: The Patient Access Representative in the Wound Care department plays a critical role in ensuring a seamless and positive experience for patients from their initial contact through to their care delivery. This position is responsible for managing patient intake processes, verifying insurance information, scheduling appointments, and facilitating communication between patients and clinical staff. The role requires a compassionate and detail-oriented individual who can handle sensitive patient information with confidentiality and professionalism. By efficiently coordinating administrative tasks, the Patient Access Representative helps optimize clinic operations and supports the delivery of high-quality wound care services. Ultimately, this role contributes to patient satisfaction and the overall effectiveness of the healthcare team. Minimum Qualifications: * High school diploma or equivalent required. * One year experience in a healthcare administrative or patient access role * Basic knowledge of medical terminology and healthcare insurance processes. * Proficiency with standard office software. * Strong communication and interpersonal skills. Preferred Qualifications: * Associate degree or higher in healthcare administration or related field. * Experience working specifically in wound care or specialty clinics. * Familiarity with insurance verification software and billing procedures. * Bilingual abilities to support diverse patient populations. * Certification as a Patient Access Representative or similar credential. Responsibilities: * Greet patients and visitors in a courteous and professional manner, providing assistance and information as needed. * Collect and verify patient demographic and insurance information accurately to ensure proper billing and coverage. * Completes admission record based on orders from the physician. * Obtains consent signature for admission and testing. * Arranges for transportation of patients to the appropriate in or out patients area. * Schedule and confirm patient appointments for wound care services, coordinating with clinical staff to optimize scheduling efficiency. * Maintain patient records and documentation in compliance with healthcare regulations and privacy standards. * Serve as a liaison between patients, healthcare providers, and insurance companies to resolve any access or billing issues. * Verify referrals, if applicable. * Assist patients with registration processes, including completion of necessary forms and consent documentation. * Respond promptly to patient inquiries via phone, email, or in-person, providing clear and empathetic communication. * Collaborate with the healthcare team to support patient flow and address any administrative challenges that arise. Skills: The Patient Access Representative utilizes strong communication skills daily to interact effectively with patients, healthcare providers, and insurance representatives, ensuring clear and compassionate exchanges. Attention to detail is essential when verifying insurance information and entering patient data into electronic health records to prevent errors and facilitate accurate billing. Organizational skills are applied to manage appointment scheduling and maintain orderly patient flow within the wound care clinic. Problem-solving abilities help address and resolve patient concerns or administrative issues promptly, contributing to a positive patient experience. Additionally, proficiency with healthcare software systems supports efficient documentation and compliance with regulatory requirements.

Responsibilities

The Patient Access Representative is responsible for managing patient intake processes, verifying insurance information, scheduling appointments, and facilitating communication between patients and clinical staff. This role ensures a seamless and positive experience for patients while optimizing clinic operations.