Patient Access Representative at Healthy Living

Stockbridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Insurance verification, Appointment scheduling, Customer service, Electronic health records, Epic EHR, Medical billing, HIPAA compliance, Data entry, Communication, Problem solving, Clerical duties, Pediatric care support, Front office workflows, Attention to detail

Industry

Description

Description At Honeybee Pediatrics, we combine compassionate care with a welcoming front desk experience to support children and families at every visit. Join a team where your work helps create a positive first impression and a lasting impact! POSITION SUMMARY: As a Patient Access Representative, you’ll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you’ll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient’s record up-to-date, supporting high-quality care and an outstanding front-desk experience. Schedule: Full-time (36 hours/week), Monday–Thursday 8:00 AM–5:00 PM; Friday 9:00 AM–1:00 PM ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call. Ensures accuracy in answering questions and assisting customer with requests to meet their needs. Demonstrate exceptional customer service and patient focus to make each encounter extraordinary. Verify and accurately capture patient demographics, insurance, and appropriate medical information. Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge. Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. Captures customer information and document using messaging system to clinic staff and/or providers. Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations. Updating patient files and appointment information accurately Communicating information and important details to other medical care staff Contacting insurance companies regarding coverage, preapprovals, billing, and other issues Processing payments from patients and handling billing issues between patients and insurance companies Managing various types of paperwork and other clerical duties Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations. Demonstrate dedication to the mission, vision, values, and goals of the organization. Regular and reliable attendance including attending monthly staff meetings. Perform other duties as assigned Requirements High School diploma or GED Minimum of one (1) year of customer service experience Preferred Qualifications Prior experience in a healthcare settings Experience working in pediatrics Proficiency with Epic electronic health record (EHR) system Knowledge, Skills & Abilities Strong understanding of front office healthcare workflows, including patient registration, scheduling, and insurance verification Confident use of electronic medical record (EMR) systems and office technology to ensure accurate and timely patient information Delivers a positive patient experience by providing friendly, professional, and empathetic service to pediatric patients and families Communicates clearly and effectively with patients, parents, providers, and team members Thrives in a fast-paced environment while maintaining accuracy, organization, and attention to detail Effectively prioritizes responsibilities and remains composed when managing competing demands or high patient volume Uses sound judgment, critical thinking, and problem-solving skills to resolve issues and support smooth clinic operations Demonstrates initiative, reliability, and the ability to work both independently and as part of a collaborative team Consistently upholds HIPAA compliance and protects patient confidentiality

Responsibilities

The Patient Access Representative manages front desk operations, including patient registration, insurance verification, and appointment scheduling. They also handle billing inquiries, maintain accurate patient records, and ensure a welcoming, professional environment for families.