Patient Access Representative I - Emergency Department at Cleveland Clinic

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Registration, Insurance Verification, Payment Collection, Medical Terminology, PC Software Knowledge, Data Systems, Training, Communication, Demographics Gathering, Cash Collection, Crosstrain, Super User, Problem Solving, Attention to Detail, Teamwork

Industry

Hospitals and Health Care

Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Representative I - Emergency Department Location Canton Facility Mercy Hospital Department Admitting and Registration-Cleveland Clinic Mercy Hospital Job Code U99943 Shift Nights Schedule 7:00pm-7:30am Job Summary Job Details Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position nights from 7:00PM – 7:30AM, including every other weekend and 3 holidays per year. A caregiver who excels in this role will: Perform registration and obtain information about demographics, insurance, medical and financial. Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. Function as a Super User and act as a resource for training of new caregivers. Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED and two years of experience in a customer-facing role with in-person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Basic PC software application knowledge and ability to use multiple data systems Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Responsibilities

As a Patient Access Representative, you will deliver an exceptional experience to patients and families by assisting with registration, information gathering, payment collection, and insurance verification. You will also crosstrain to staff various areas of patient access and act as a resource for training new caregivers.