Patient Access Representative II at Solis Mammography

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Data Entry, Communication, Listening, Empathy, Multi-tasking, Organizational Skills, Detail Oriented, Problem Solving, Flexibility, Judgment, Computer Skills, Spelling, Grammar, Healthcare Experience

Industry

Hospitals and Health Care

Description

Patient Access Representative II Looking to elevate your career? Join us! Work Location: Remote Work Hours: Full Time The Patient Access Representative II is responsible for starting the Solis relationship, gathering information, scheduling appointments and functioning as the first point of contact for the patient and referring physicians. This position is critical to Solis Mammography; the Patient Access Representative II functions as the liaison between the patient and the center by providing efficient, empathetic excellent service, and administrative support (off the phone activities which impacts the profitability of the organization. Department/Center Highlights: * Ability to collaborate with multiple different operational leaders. * Fast paced work environment with the ability to work from home. * Direct impact on the growth of a highly innovated organization focused on Women's Health. Here is what you will need: * High diploma or equivalent required; * College coursework preferred; * Minimum one year's experience in a fast-paced customer service-oriented employment required; * 1 - 3 years of scheduling experience required; * Types at least 30 - 40 wpm and strong computer skills; * Strong verbal communication and listening skills; * Energetic and flexible, * Customer service skills; * Must be able to multi-task with various computer programs/applications; * Exhibits sound judgment and is adaptable and flexible to patient needs; * Strong spelling and grammar skills; * Must be able to work in a fast pace environment that consists of repetitive work; * Data entry experience a plus. * Well organized and detail oriented. * Contact center and healthcare experience preferred. A Day in the Life of a Patient Access Representative II: * Provide services and support for the following areas: * Operations: * Understand, promotes and demonstrates the Solis Way; * Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat; * Adheres to training guidelines and utilizes available resources when handling customer interactions; * De-escalate situations involving dissatisfied patients, by offering assistance and support; * Schedules patients and offers alternative scheduling options when centers dates/times are not available; * Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, productivity (orders or emails) and schedule adherence; * Posses an intermediate understanding of the role, and works under moderate supervision. * Adheres to established procedures and processes for the contact center; * Handles routine conversations with referring physicians regarding order issues; * Understands the more complex multi-functions associated with each document type (including pathology orders, medical records release forms, secure pics); * Must be flexible to work any function (inbound, outbound or admin) based on business needs. * Manages administrative duties such as processing of documents, work order issues, no-shows, chat, emails, and voicemails. * Utilizes company resources and training materials. * Service: * Maintains patient confidentiality 100% of the time. * Maintains productivity, ensures minimal downtime. * Team Focus: * Adheres to and promotes the Solis "Promise Book" culture. * Adheres to attendance policy; on time for all scheduled shifts including breaks and lunches. * Forms strong working relationships within the team and treats each other with respect. * Brings problems to the attention of the supervisor; is willing to ask for help. * Supports supervisor with projects on as needed basis. * Always remain professional adhering to the company's Code of Conduct policy. * Attends meetings and training on as needed basis. * Identifies additional tasks to be completed and willingly assists others. Why Solis Mammography? * A Great Place to Work, earning this prestigious award for multiple years running. * Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits. Qualifications At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Responsibilities

The Patient Access Representative II is responsible for initiating patient relationships, gathering information, scheduling appointments, and serving as the first point of contact for patients and referring physicians. This role is critical in providing efficient and empathetic service while supporting the administrative functions of the organization.