Patient Access Representative II at Sutter Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

42.5

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access, Financial Counseling, Insurance Knowledge, Medical Terminology, EMTALA Knowledge, Time Management, Computer Proficiency, Communication Skills, Active Listening, Attention to Detail, Decision Making, Problem Solving, Customer Service, Data Management, Confidentiality, Multi-tasking

Industry

Hospitals and Health Care

Description

We are so glad you are interested in joining Sutter Health! Organization: CPMC-California Pacific Med Center Davies Position Overview: Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Job Description: EDUCATION: HS Diploma or General Education Diploma (GED) TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND KNOWLEDGE: General knowledge of patient access, financial counseling, and functions in acute and non-acute settings. Working knowledge and understanding of insurance and medical terminology. Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge. Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems. Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring, both accurately and efficiently. Possess verbal and written communication and active listening skills. Accuracy and attentiveness to detail. Decision-making and problem-solving skills. Must be able to work concurrently on a variety of tasks/projects in a diverse environment. Ability to meet or exceed targeted customer service, productivity, and quality standards. Computer proficiency skills. Requires the ability to work with and maintain confidential information. Job Shift: Day/Evening Schedule: Per Diem/Casual Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every other Weekend Benefits: No Unions: No Position Status: Non-Exempt Weekly Hours: 0 Employee Status: Per Diem/Casual Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $34.00 to $42.50 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Responsibilities

The Patient Access Representative II serves as the face-to-face point of contact for patients, obtaining necessary information for registration and financial clearance. They enhance the patient experience by demonstrating knowledge of Sutter Health's system and service offerings during all patient interactions.