Patient Access Representative - Infectious Disease Clinic at County of Wake, NC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

28.13

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Support, Time Management, Organization, Decision Making, Problem Solving, Adaptability, Written Communication, Oral Communication, Office Technology, Attention To Detail, Teamwork, Microsoft Office Skills, Typing, Ryan White Grant Knowledge, Medical Office Experience

Industry

Government Administration

Description

What You'll Be Doing Join #TeamWake as a Patient Access Representative! Apply today to join the Wake County Public Health team as a Patient Access Representative and do your part to help assure everyone in our community has access to the necessary healthcare services they need. The Patient Access Representative (PAR) provides customer service and clerical support for the clients and clinical staff in the Infectious Diseases Clinical Program. The front-line work you will be doing will allow the providers more time to provide better patient care. Those with medical office experience, experience and or knowledge of Ryan White grant requirements and experience working with underserved populations are encouraged to apply. Ways you will be assisting the clinic and community; Provide administrative coverage at the front desk of the Infectious Diseases Clinic including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems and scheduling interpreters for clients that need them Maintain educational material in the Infectious Diseases Clinic waiting rooms and provide excellent customer service to clients waiting for assistance Complete client registration, documentation and assisting with the required Ryan White eligibility paperwork and take payments from clients for clinical services NOTE: This position is included in the WCHHS Mandatory Flu Vaccination of WCHHS Public Health Staff policy (QUA.MGT.EMP Policy 400) that requires designated employees to obtain an influenza vaccination each year or to otherwise comply thru an approved exemption. This position is included in the WCHHS Mandatory participation in the Disaster Preparedness and Emergency Response. About Our Team At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Medical Office Experience Typing Experience/Knowledge of Ryan White grant requirements Microsoft Office skills How Will We Know You're 'The One'? Time Management Organization Decision Making/Problem Solving Objectivity/Diversity Adaptability Client/Customer Service Written/Oral Communication Office Technology Attention to Detail Teamwork About This Position Location: HSC Sunnybrook Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 25.07-28.13 Market Range: 25.07 - 31.18 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 9/29/2025 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Responsibilities

The Patient Access Representative provides customer service and clerical support for clients and clinical staff in the Infectious Diseases Clinic. Responsibilities include scheduling appointments, maintaining educational materials, and assisting with client registration and eligibility paperwork.