Patient Access Representative at Matterhorn Early Access (PROD-FRAN)

Fayetteville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Verification, Appointment Scheduling, Communication, Detail Oriented, Organizational Skills, Problem Solving, Confidentiality, Clerical Duties, Financial Clearance, Patient Focus, Critical Thinking, Time Management, Team Collaboration, Health Care Experience

Industry

Description

Description Join the growing Rainbow Pediatrics team as a full-time Patient Access Representative. In this role, you’ll play a vital part in supporting the care and comfort of our pediatric patients and their families. POSITION SUMMARY: As a Patient Access Representative, you’ll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you’ll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient’s record up-to-date, supporting high-quality care and an outstanding front-desk experience. RESPONSIBILITIES: Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call. Ensures accuracy in answering questions and assisting customer with requests to meet their needs. Demonstrate exceptional customer service and patient focus to make each encounter extraordinary. Verify and accurately capture patient demographics, insurance, and appropriate medical information. Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge. Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. Captures customer information and document using messaging system to clinic staff and/or providers. Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations. Updating patient files and appointment information accurately Communicating information and important details to other medical care staff Contacting insurance companies regarding coverage, preapprovals, billing, and other issues Processing payments from patients and handling billing issues between patients and insurance companies Managing various types of paperwork and other clerical duties Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations. Demonstrate dedication to the mission, vision, values, and goals of the organization. Regular and reliable attendance including attending monthly staff meetings. Perform other duties as assigned Schedule: Our clinics operate Monday-Friday between 7:30 a.m. and 5:00 p.m. with Saturday clinic hours. This full-time role (36–40 hours per week) follows a rotating start time of 7:30 a.m., 8:00 a.m., or 8:30 a.m., depending on daily clinic needs. Flexibility is essential, as schedules may shift based on patient volume and operational requirements. This position includes a half-day Saturday rotation approximately once every five weeks. Participation in the Saturday schedule begins only after full training is completed. Location: This role requires approximately 50% travel between clinic locations. The primary home base will be our Fayetteville clinics, with occasional travel to our Hope Mills and Raeford locations as needed to support clinic operations. Position Requirements: High School diploma or GED, required Minimum one (1) year of customer service experience, required Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance, required Ability to travel between clinic locations to support patient volume and clinic operations, required Ability to work a rotating Saturday schedule, required Healthcare experience, preferred The ability to think critically, solve complex challenges and productively manage conflict Strong verbal and written communication skills, required Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines Must have the aptitude and ability to self-direct work If you’re inspired by the opportunity to support pediatric patients and create a positive experience for families, we encourage you to apply!

Responsibilities

As a Patient Access Representative, you will assist families with scheduling, registration, and insurance verification to ensure a smooth patient experience. You will also maintain accurate patient records and provide information regarding appointments and clinic guidelines.