Patient Access Representative at Saint Francis Health System

, , United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Written Communication, Verbal Communication, Teamwork, Detail Oriented, Organizational Skills, Prioritization, AIDET Guidelines, Insurance Verification, Registration System Knowledge, Legal Compliance, Payment Collection, Demographic Information Gathering, Hospital Environment Experience, Health Insurance Knowledge, Hospital Registration Experience

Industry

Hospitals and Health Care

Description

Current Saint Francis Employees - Please click HERE to login and apply. Full Time Days Shift: Full-Time Monday - Friday 6:00am - 2:30pm Job Summary: The Patient Access Representative supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW workstations on wheels. This position is responsible for obtaining identification, various documents, signatures, legal compliance consents and collecting payments. Minimum Education: High School diploma or GED. Associates Degree in healthcare related field, preferred. Licensure, Registration and/or Certification: None. Work Experience: Minimum 1-year related experience in health insurance field or two years hospital registration experience, preferred. Direct experience in hospital precertification and benefit/eligibility verification desired. Knowledge, Skills and Abilities: Excellent customer service skills, effective written and verbal communication skills. Ability to work in a team and hospital environment. Demonstrated ability to follow AIDET guidelines. Ability to manage multiple tasks. Ability to organize and prioritize work; must be detail oriented. Essential Functions and Responsibilities: Registers patients for scheduled/unscheduled services and inpatient/outpatient procedures within all applicable hospital based areas. Interviews patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information on file. Obtains copies of necessary identification and insurance cards. Documents appropriate information in the registration system based upon departmental documentation standards. Deploys legal and compliance consent forms and documents. Informs all patients of their visit status when services are delayed. Initiates, obtains and/or updates insurance verification as appropriate for patient services. Coordinates accurate patient data to determine financial obligation. Collects insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor. Requests full or partial payment for services rendered according to collection policies. Follows all guidelines set forth in the Cash Handling policy. Produces paperwork on each patient for distribution to appropriate departments. Obtains ABN's and/or Non-Medicare ABN’s when applicable. Maintains knowledge of registration system user operations, front line workflows and policies and procedures. Decision Making: Independent judgment in making minor decisions where alternatives are limited, and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Tulsa, Oklahoma 74136 EOE Protected Veterans/Disability Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.

Responsibilities

The Patient Access Representative registers patients for scheduled and unscheduled services, collects necessary documentation, and verifies insurance information. They also manage patient payments and ensure compliance with legal requirements.