Patient Access Representative - 1.0 FTE
Job Description
Summary:
A patient access representative is responsible for helping patients gain access to medical treatment within Osceola Medical Center. The patient access representative is responsible for answering incoming calls to the organization and meeting the needs of the patient. The patient access representative performs all duties associated with efficient and complete scheduling and registration of all patients requiring services in the clinic, specialty, and outpatient departments.
The patient access representative provides a cheerful, approachable presence demonstrating outstanding customer service within the facility while completing daily tasks efficiently and accurately. Representatives adhere to the strictest confidentiality and HIPAA regulations. They are responsible to greet patients in a prompt and polite manner, gather pertinent data to complete registration tasks and ensure efficient patient flow.
Typical Schedule:
Monday 7:00 am -3:30 pm, Tuesday 6:00 am -2:30 pm, Wednesday 6:00 am -2:30 pm, Thursday 10:30 am - 7 pm, & Friday 8:00 am -4:30 pm
One weekend every quarter and one holiday every 2 years
Qualifications:
* High School Diploma/GED/HSED
* Strong customer services skills
* Ability to multi-task
* Positive attitude
Minimum of 1 year of experience in patient access is a plus.
Responsibilities
The patient access representative is responsible for helping patients gain access to medical treatment and performs all duties associated with efficient scheduling and registration of patients. They provide outstanding customer service while adhering to confidentiality and HIPAA regulations.
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