Patient Access Representative at Southeastern Gastroenterology Associates

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronic Medical Records, Patient Scheduling, Insurance Knowledge, Verbal Communication, Written Communication, Administrative Support, Call Handling, Data Entry

Industry

Hospitals and Health Care

Description

Description The Patient Access Representative serves as the initial point of contact for patients, handling incoming calls politely and efficiently. This role involves performing various administrative duties within the Electronic Medical Records (EMR) system, such as scanning patient demographics and processing dismissal letters. They are responsible for receiving and directing hospital consults to the appropriate on-call physicians, rescheduling appointments, and managing scheduling requests. Additionally, the representative ensures all front office voicemails are checked regularly throughout the day. Responsibilities Answers incoming calls promptly and politely Completes Electronic Medical Records (EMR) specific administrative duties Receives hospital consults and directs to the appropriate physician on call Scans patient demographics into EMR Completes dismissal letters per providers’ request Reschedules patient appointments Receives actions/orders for scheduling Checks all front office voicemails (beginning of day, lunch, end of day) Requirements Education and Qualifications High school diploma or equivalent Job knowledge and skills Basic knowledge of insurance Exhibits an ability to adapt to unpredictable situations within the work setting; able to remain flexible Demonstrates excellent verbal and written communication skills Demonstrates proficient computer/electronic medical record systems skills Full-Time Benefits & Perks Set scheduled 4-day work week Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days) Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas PTO accrued at 3.08 hours per paycheck (80 hrs/yr) 401k matching program after 1 year worked VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology Discounts through Uniforms of America, and the Working Advantage program.

Responsibilities

Acts as the primary point of contact for patients by managing incoming calls and scheduling appointments. Performs administrative tasks within the EMR system, including processing demographics and directing hospital consults to physicians.