Patient Access Representative at Tennessee Orthopaedic Alliance, PA

Columbia, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Inbound Calls, Patient Demographics, Insurance Information, Documentation, Active Listening, Appointment Scheduling, Rescheduling, Email Communication, Dispute De-escalation, Message Taking, Professional Tone, Empathetic Tone, Computer Skills, Teamwork, Verbal Communication, Patient Relations

Industry

Medical Practices

Description

Description This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient Reschedule appointment cancellations Respond effectively to time sensitive email communication Deescalate disputes independently Take messages when necessary Other duties as assigned Requirements Maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking Computer skills come easy to you You enjoy being a part of a team that works collaboratively to achieve goals Knowledge of patient appointment scheduling is a plus Skilled in verbal communication and patient relations Preferred Experience using NextGen Previous experience working with an Electronic Medical Records (EMR) system Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

Responsibilities

The representative will manage inbound telephone calls, routing them to the correct personnel, and will be responsible for obtaining and documenting patient demographics and insurance information across multiple systems. Duties also include actively listening to patient history to schedule the most effective appointments and handling rescheduling requests.