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Patient Access Representative at Tennessee Orthopaedic Alliance, PA
Columbia, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient registration, Insurance verification, Medical terminology, NextGen, Electronic Medical Records, Telephone communication, Data entry, Appointment scheduling, Conflict de-escalation, HIPAA compliance, OSHA safety guidelines, Active listening

Industry

Medical Practices

Description
Description This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient Reschedule appointment cancellations Respond effectively to time sensitive email communication Deescalate disputes independently Take messages when necessary Other duties as assigned Requirements Experience using NextGen Previous experience working with an Electronic Medical Records (EMR) system Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
Responsibilities
The representative is responsible for managing inbound calls, routing them to the appropriate departments, and scheduling patient appointments. They must also collect patient demographics and insurance information while documenting medical history in the EMR system.