Patient Access Representative at Transitions Hospice - Ohio

Raeford, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Registration, Insurance Verification, Financial Clearance, Customer Service, Patient Focus, Demographics Capture, Electronic System Usage, Conflict Management, Communication Skills, Organization, Prioritization, HIPAA Compliance, Confidentiality, Payment Processing, Clerical Duties

Industry

Description

Description If you thrive in a fast-paced clinic and love caring for children, this is the place to shine! Every patient, every family, every day — your skills make a difference. In this role, you’ll play a vital part in supporting the care and comfort of our pediatric patients and their families. POSITION SUMMARY: As a Patient Access Representative, you’ll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you’ll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient’s record up-to-date, supporting high-quality care and an outstanding front-desk experience. Schedule: Full-time (36 hours/week), with a half-day on Fridays and a rotating half-day Saturday about once every five weeks after training. RESPONSIBILITIES: Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call. Ensures accuracy in answering questions and assisting customer with requests to meet their needs. Demonstrate exceptional customer service and patient focus to make each encounter extraordinary. Verify and accurately capture patient demographics, insurance, and appropriate medical information. Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge. Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. Captures customer information and document using messaging system to clinic staff and/or providers. Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations. Updating patient files and appointment information accurately Communicating information and important details to other medical care staff Contacting insurance companies regarding coverage, preapprovals, billing, and other issues Processing payments from patients and handling billing issues between patients and insurance companies Managing various types of paperwork and other clerical duties Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations. Demonstrate dedication to the mission, vision, values, and goals of the organization. Regular and reliable attendance including attending monthly staff meetings. Perform other duties as assigned Requirements High School diploma or GED Minimum one (1) year of customer service experience Reliable transportation with a valid driver’s license and acceptable driving record Ability to travel between clinic locations to support patient volume and clinic operations Availability to participate in a rotating half-day Saturday approximately once every five weeks Preferred: Healthcare experience, preferred Knowledge, Skills & Abilities: The ability to think critically, solve complex challenges and productively manage conflict Strong verbal and written communication skills Detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and meet deadlines Must have the aptitude and ability to self-direct work If you’re inspired by the opportunity to support pediatric patients and create a positive experience for families, we encourage you to apply!

Responsibilities

The representative will manage front-desk operations including scheduling, registration, insurance verification, and financial clearance to support pediatric patients and their families. Key duties involve answering calls efficiently, ensuring accurate data capture, and resolving patient inquiries while maintaining strict confidentiality.