Patient Access Representative at UnityPoint Health

Rock Island, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

22.15

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Scheduling, Customer Service, Data Entry, Financial Counseling, Medical Billing Knowledge, Professional Communication, Patient Education, Administrative Support

Industry

Description

Overview Shift: Varies Monday–Friday with a first/second shift floating schedule within hours of operation (Monday–Thursday 7:30 AM–9:00 PM; Friday 7:30 AM–5:30 PM) Join our team at the Robert Young Center as a Patient Access Representative! This role is responsible for patient registration, admissions, insurance verification, and scheduling while ensuring accuracy and efficiency throughout the process. The Patient Access Representative supports patients by answering questions, providing wayfinding assistance, and completing administrative tasks while maintaining compliance with financial and insurance procedures. This team member is responsible for supporting all Moline, Davenport, and Rock Island RYC clinics when coverage is needed. Every effort is made to schedule one facility per day; however, occasional mid-day travel may be required. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file Maintains knowledge and understanding of insurance verification and understanding of insurance plans Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates. Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. Maintain ability to perform roles associated with patient self service registration processes Schedules walk in procedures and collaborates with central scheduling regarding other needs Qualifications Education: High School Diploma or equivalent required Experience: Two (2) years of customer service or healthcare-related experience preferred License/Certification: Reliable transportation and a valid driver’s license required *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

Responsibilities

Responsible for patient registration, admissions, insurance verification, and scheduling across multiple clinic locations. The role involves collecting demographic and financial data while providing administrative support and wayfinding assistance to patients.