Patient Access Representative at UnityPoint Health

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Insurance verification, Customer service, Data collection, Scheduling, Telephone communication, Financial counseling, Documentation, Performance improvement, Problem solving, Attention to detail

Industry

Description

Overview Shift Options: 1. Full-time Nights 11pm-7am M/W/Th/F 2. Full-time Days 6:30am-3pm Week 1: Su-Th; Week 2: M-Th, Sa (Weekends 7am-330pm) We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file Maintains knowledge and understanding of insurance verification and understanding of insurance plans Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates. Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. Maintain ability to perform roles associated with patient self service registration processes Monitors and maintains multiple work queues Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate Perform functions other than described due to extenuating circumstances Schedules walk in procedures and collaborates with central scheduling regarding other needs Qualifications Education: High School Diploma or equivalent required. Experience: Two (2) years of customer service OR healthcare related experience preferred. License/Certification: None

Responsibilities

The Patient Access Representative is responsible for collecting and recording patient demographic, insurance, and clinical data while ensuring accurate registration. They also manage patient scheduling, verify insurance coverage, and provide information regarding financial obligations.