Patient Access Scheduler III at Emory Healthcare

Johns Creek, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Insurance Knowledge, Pre-certification, Referrals, Data Entry, Call Center Experience, Medical Office Experience, Cerner Millennium, Appointment Management, Communication Skills, Problem Solving, Attention to Detail, Team Collaboration, Time Management, Multitasking

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:30a-5:00p / Full Time / 40hrs Description JOB DESCRIPTION: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all outpatient, surgical and endoscopy procedures. These services include but not limited to: surgery, endoscopy, radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. MINIMUM QUALIFICATIONS: Minimum 3 years of medical office experience, scheduling environment or call center required. AS/BS degree in Business Administration, Healthcare or other related field required or 5 years medical office experience, scheduling environment or call center in lieu of degree. Current role as Scheduler II for at least 6 months. CHAA or CPAR certification preferred. Demonstrated knowledge & proficiency in scheduling advanced outpatient, surgical and endoscopy appointments. Quality Scores within expected range as outlined. No performance or disciplinary issues. Annual Evaluation rating at least meeting. PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

Acts as the first point of contact for patients and physician offices, scheduling various outpatient and inpatient appointments. Responsible for entering patient information accurately and managing scheduling functions according to policies.