Patient Access Specialist - Emergency Department - St. Elizabeth Youngstown at BON SECOURS MERCY HEALTH INC

Youngstown, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Registration, Insurance Verification, Confidentiality, Patient Flow Management, Telephone Skills, Basic Computer Skills, Typing Skills, Interpersonal Skills, Basic Math Skills

Industry

Hospitals and Health Care

Description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. Patient Access Specialist - Emergency Department - St. Elizabeth Youngstown Hospital THIS IS A COLLECTIVE BARGAINING UNIT POSITION Shift/Schedule: Part Time - Scheduled for 12 Weekly Hours (1 12hr shift/wk) Shift Time - Can rotate between 7a-7:30p, 11a-11:30p, 7p-7:30a, or 11p-11:30a This position will have scheduled shifts every other weekend and holiday Job Summary: The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. Essential Functions: Provides excellent customer service and communications skills with patients, medical staff, and the general public Must possess the ability to troubleshoot and resolve problems promptly Performs registration and basic insurance verification, ensuring accurate patient identity for billing Maintains the confidentiality of all patients’ records and accounts Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner Other duties as assigned Education: High School Degree or GED Associate Degree preferred but not required Experience: Prior experience in patient registration/healthcare preferred but not required Knowledge of medical terminology is preferred but not required Skills & Abilities: Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills Engage with staff and patients in a professional manner Basic math skills As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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Responsibilities

The Patient Access Specialist is responsible for providing quality service to patients and the community, ensuring patient safety and identity protection. This includes processing patient registration, verifying demographics, obtaining insurance information, and updating medical records.