Patient Access Supervisor at OrthoTexas Physicians & Surgeons

Carrollton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Scheduling, Insurance Verification, Authorization, Customer Service, Leadership, Supervision, Training, Compliance, HIPAA, Performance Monitoring, Coaching, Problem Solving, Collaboration, Reporting, Auditing

Industry

Hospitals and Health Care

Description

Description SUMMARY The Patient Access Supervisor oversees the daily operations of the Patient Access team, ensuring efficient and accurate patient registration, scheduling, insurance verification, and authorization processes. This role is responsible for supervising Patient Access Representatives, providing training, monitoring performance, and maintaining compliance with organizational policies and regulatory requirements. The supervisor ensures exceptional customer service and fosters a positive work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Leadership & Supervision Directly supervises Patient Access Representatives, including hiring, onboarding, scheduling, and performance evaluations. Monitors daily workflows to ensure timely and accurate completion of patient access functions. Provides coaching and feedback to staff to maintain high standards of service and productivity. Training & Development Implements training programs for staff in all areas: Check-in/out, Chart Auditing, Call Center, Scheduling, Insurance Verification, and Authorization submission. Ensures staff competency and compliance with organizational policies and procedures. Operational Oversight Maintains adherence to HIPAA and other regulatory requirements. Reviews and audits patient access processes for accuracy and efficiency. Collaborates with other departments to resolve issues and improve workflows. Customer Service Promotes a culture of excellent patient service by modeling and reinforcing positive behaviors. Handles escalated patient concerns and resolves issues promptly and professionally. Reporting & Compliance Prepares and analyzes reports related to patient access performance metrics. Ensures compliance with organizational standards and payer requirements. Other Duties Participates in departmental meetings and organizational initiatives. Performs other related duties as assigned. #OTX Requirements Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Experience: Minimum 2–3 years of experience in patient access or healthcare registration. Prior supervisory or leadership experience preferred. SKILLS/ABILITIES

Responsibilities

The Patient Access Supervisor oversees the daily operations of the Patient Access team, ensuring efficient patient registration and scheduling. They are responsible for supervising staff, providing training, and maintaining compliance with policies and regulations.