Patient Access Supervisor at Savista

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

70000.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access Services, Revenue Cycle, Insurance Verification, Team Leadership, Customer Service, Performance Metrics, Healthcare Regulations, Problem Solving, Communication Skills, Training and Development, Financial Clearance, Quality Assurance, Data Reporting, MS Office, Medical Terminology, Escalated Issue Resolution

Industry

Hospitals and Health Care

Description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Patient Access Supervisor manages the day-to-day operations of a team of colleagues to provide patients with above average accuracy and time efficient financial clearance services. Takes personal responsibility to stay abreast of current policies and procedures, as well as maintains expertise proficiency in all Patient Access technologies This role acts as an advocate for the customer and serves as a liaison between colleagues, hospital departments and physician offices in a collaborative effort to facilitate patient registrations and admissions, verify insurance benefits and obtain related authorizations. Additionally, the Patient Access Supervisor may be responsible for managing the oversight of financial resource screening for Medicaid, Affordable Care Act, and hospital-sponsored financial programs as appropriate. Specific functions vary by location and department internal operations. Essential Duties & Responsibilities: Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within your organization. Work closely with the clinical team of the various ancillary departments. Prepare and communicate work schedules for colleagues Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary, Quality Assurance Track productivity monitoring for staff to maximize resources and results Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services, and continuing education sessions. Implement processes and tools to consistently achieve established key performance metrics Identify and address team member training needs to outperform expectations Provide team member performance data in preparation of annual reviews. Provide regular reporting and communication to Savista leadership and back to client Provide assistance/resolution to external and internal client inquiries around patient financial service activities As a subject-matter expert, assist team with escalated customer and client issues, coaches and trains other team members as needed. Maintain a current working knowledge of all patient financial and healthcare related issues and regulations Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the internal leadership and/or client to maximize performance when appropriate May be responsible for acting as point of contact for specific client(s) operational activities, including implementation updates, reporting, escalations and presenting at client meetings Support Leadership with analyzing Patient Access performance to drive client satisfaction and related revenue cycle results. Maintains an awareness of the patient level of comfort during the wait. Promotes a positive image to patients, visitors, and physicians by adhering to the Savista Core Values of Courage, Authenticity, Respect, Excellence, and Service. Provide superior customer service and maintains a professional image. Able to perform duties in a stressful environment that may require long periods of sitting, standing, or walking to interview patients and process information. The environment may include alarms, occasional loud noises, bright lights and flashing lights Support, understand and utilize Savista technology Minimum Qualifications & Competencies: High school diploma or equivalent. 2+ years of previous experience in a supervisory role Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle. Proficient knowledge of commercial, government insurance plans and workers compensation, insurance verification and authorization procedures, payer networks, government resources, and medical terminology. Strong people leader with ability to build high performing teams, meet departmental and individual performance objectives. Demonstrated experience handling escalated issues, educate and mentor team members and is viewed as a subject matter expert Excellent written and verbal communication skills Expert knowledge of patient access services and the overall effect on the revenue cycle. Demonstrated experience communicating effectively with a customer and simplifying complex information Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics. Solid knowledge of all MS Office Products and Internet Explorer. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $60,000.00 to $70,000.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. Eligibility to participate in a variable compensation program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Responsibilities

The Patient Access Supervisor manages day-to-day operations of a team to ensure efficient patient financial clearance services. This role includes assigning work, tracking performance metrics, and acting as a liaison between departments to facilitate patient registrations and admissions.