Patient Access Team Lead at UnityPoint Health

Rock Island, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Registration, Scheduling, Insurance Verification, Patient Experience, Front-End Operations, Cash Management, Payment Posting, Financial Assistance, Performance Goal Achievement, Quality Improvement, Training, Onboarding, Compliance, Documentation

Industry

Description

Overview Shift: Monday-Friday, 4:30PM-1:00am, requires flexible scheduling and weekend on call rotation Are you a natural leader who thrives in a fast-paced healthcare environment? Do you believe the patient experience begins the moment someone walks through the door (or calls for an appointment)? If so, we want you on our team. We’re looking for a dynamic Patient Access Team Lead to champion our front-end operations and elevate the patient journey from start to finish. In this pivotal leadership role, you’ll guide a talented team responsible for registration, scheduling, and insurance verification, ensuring every interaction is seamless, compassionate, and efficient. Apply today and help us transform the patient access experience - one interaction at a time! Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Accurately collect and verify patient demographic, insurance, and clinical information, ensuring all required documentation is complete and compliant. Support insurance verification processes and maintain valid provider orders, including transcribing and scanning documentation when needed. Manage point-of-service collections, balance cash transactions, and post payments to patient accounts. Assist patients with financial assistance options and payment plans. Document account activity thoroughly to ensure accurate and timely follow-up. Meet established performance goals, including collections and denial metrics. Participate in quality improvement initiatives and support kiosk registration processes. Assist with training and onboarding new team members. Qualifications Education: High School graduate or GED equivalent is required. Experience: Prior leadership experience or Patient Access/Revenue Cycle related experience. License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons. *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

Responsibilities

This pivotal leadership role involves guiding a team responsible for patient registration, scheduling, and insurance verification, ensuring interactions are seamless, compassionate, and efficient. Responsibilities include accurately collecting patient information, supporting insurance verification, managing point-of-service collections, and meeting established performance goals.