Patient Access Team Lead at UnityPoint Health

Rock Island, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Patient Access Operations, Registration, Scheduling, Insurance Verification, Mentoring, Training, Billing Resolution, Quality Improvement, Financial Counseling, Operational Efficiency, Data Analysis, Customer Service, Performance Improvement, Kiosk Registration, Documentation

Industry

Description

Overview Shift: Monday-Friday, 5:00AM-1:30PM, requires flexible scheduling and weekend on call rotation The Patient Access Team Lead provides leadership and oversight of patient access operations, including registration, scheduling, and insurance verification, to ensure efficient workflows and compliance with organizational policies. This role mentors and supports staff through training and guidance, resolves complex billing and patient concerns, and leads quality improvement initiatives designed to enhance the patient experience. The Team Lead also manages departmental schedules, supports financial counseling efforts, and collaborates with healthcare providers to deliver seamless, patient-centered access services while optimizing operational efficiency. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file Maintains knowledge and understanding of insurance verification and understanding of insurance plans Ensure accounts have a valid provider order on file when applicable (transcribe and scan when required) Properly maintains required work regarding collections, balancing of cash drawers, and posting to patient accounts. Must understand patient options for financial assistance & payment plans. Properly maintains Patient Access performance goals including Point of Service, Denials, Arrived in Errors, etc. Documents on accounts using hospital account note with activity comments to ensure easy account follow up. Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. Instrumental in training new Patient Access staff. Maintain ability to perform roles associated with Kiosk registration processes including but not limited to greeter and promoter Qualifications Education: High School graduate or GED equivalent is required. Experience: Prior leadership experience or Patient Access/Revenue Cycle related experience. License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons. *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

Responsibilities

The Patient Access Team Lead oversees patient access operations, ensuring efficient workflows and compliance with policies. They mentor staff, resolve complex issues, and lead initiatives to enhance the patient experience.