Patient Access Workleader at Cleveland Clinic

Warrensville Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Customer Service, Personnel Management, Medical Terminology, Operational Support, Training, Performance Evaluation, Compliance Audits, Problem Solving, Communication, Data Systems, Scheduling, Insurance Resolution, Conflict Resolution, Team Leadership, Report Analysis

Industry

Hospitals and Health Care

Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Workleader Location Warrensville Hts Facility South Pointe Hospital Department Admitting and Registration-South Pointe Hospital Job Code U99944 Shift Day/Evening/Night/Weekend Schedule 12:00pm-8:30pm Job Summary Job Details Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead. A caregiver in this position works part-time from 12:00 p.m. -- 8:30 p.m. + on-call with every other weekend and holiday rotation requirements. A caregiver who excels in this role will: Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution. Provide general oversight and direction for caregivers to ensure daily operational support. Rotate to different locations/hospitals based on staffing needs. Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. Assist with and resolve patient inquiries or complaints. Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. Rotate in the on-call coverage and covers call-offs within the department. Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier. Train caregivers and conduct performance evaluations. Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with demonstrated competence in personnel management. An Associate’s Degree may substitute one year of experience and a Bachelor’s Degree may substitute two years of experience Basic PC software application knowledge and the ability to use multiple data systems Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Responsibilities

As a Patient Access Workleader, you will function as the department lead, providing oversight and direction for caregivers to ensure daily operational support. You will also assist with patient inquiries, recommend policies, and train staff while rotating to different locations based on staffing needs.