Patient Account Assoc Credit Balance Account Review Coordinator at Intermountain Health

, , United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

33.23

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Research, Validation, Adjustments, Refunds, Compliance, Workflows, Reconciliation, Epic Systems, Mathematic Principles, Explanation Of Benefits, Medical Terminology, Insurance Claims, Communication, Confidentiality

Industry

Hospitals and Health Care

Description

Job Description: Supports the credit balance team in resolving complex issues on patient accounts. Essential Functions As a Lead Credit Balance Representative, you will be the Subject Matter Expert for the following: Researches, validates and approves adjustments and refunds Provides training and coaching to credit balance team while maintaining confidentiality Confidential presentation of individual credit balance team’s Quality Assurance (QA) audits Timely coordination and resolution of compliance, third-party and audit refund projects Assist Credit Balance Leadership in creating and updating department workflows Coordination with other departments and Credit Balance Clerical team to ensure checks are printed and processed in a timely manner Partner with finance departments to research and complete reconciliation Skills Knowledge of Rules and Regulations Reconciliation Advanced mathematic principles Reading Explanation of Benefits (EOB) Knowledge of Medical Terminology Understanding Insurance Claims Research Complex Accounts Training and Coaching Effective Communication Confidentiality Qualifications High School Diploma or equivalent (GED) required Two (2)+ years of experience in hospital or physician back-end insurance related activities (Billing & Follow-Up) required Knowledge of Medicaid and Medicare billing regulations required Epic systems experience preferred Must have training experience Lead experience We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington Physical Requirements Operate computers and other office equipment requiring the ability to move fingers and hands See and read computer monitors and documents Remain sitting or standing for long periods of time May require lifting and transporting objects, office supplies, and equipment Bending, Kneeling, and Reaching Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.84 - $33.23 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Responsibilities

This role supports the credit balance team by resolving complex patient account issues, acting as a Subject Matter Expert to research, validate, and approve adjustments and refunds. The coordinator will also provide training and coaching to the team while managing coordination for compliance, third-party, and audit refund projects.