Patient Account Representative
at
Eastern Virginia Medical School
Norfolk, Virginia, United States
-
Full Time
Start Date
Immediate
Expiry Date
22 Apr, 26
Salary
0.0
Posted On
22 Jan, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Higher Education
Description
Overview
EVMS Medical Group at ODU is seeking a Patient Account Representative. This is a customer service representative position to handle/resolve patient issues and answer billing account questions. The representative is responsible for reaching out on the patient's behalf to the clinics for any department disputes. The daily responsibilities include taking inbound patient calls, placing outbound calls regarding balance on accounts, process credit card payments in EPIC, work all mail correspondence to include return mail, set up and monitor budget plans, process requests for itemized statements, and complete financial interviews.
Responsibilities
Taking inbound patient calls.
Placing outbound calls on balances on account
Research and process all mail correspondence.
Process credit card payments in EPIC to patient accounts.
Qualifications
Minimum Qualifications and Skills:
Customer service experience, CPT/ICD 10 knowledge, familiar with carrier explanation of benefits (EOB)
Preferred Qualifications:
One year experience in a medical office setting. High School Diploma or it's equivalent.
Location : Location
US-VA-Norfolk
Responsibilities
The Patient Account Representative is responsible for managing patient accounts and ensuring accurate billing processes. They will assist patients with inquiries and resolve any issues related to their accounts.
Linked-in
Google