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Patient Account Representative at Eastern Virginia Medical School

Norfolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CPT Knowledge, ICD10 Knowledge, Carrier Explanation Of Benefits, Billing Account Questions, Financial Interviews, Budget Plans, Mail Correspondence, Credit Card Payments, Patient Issues

Industry

Higher Education

Description

Overview EVMS Medical Group at ODU is seeking a Patient Account Representative. This is a customer service representative position to handle/resolve patient issues and answer billing account questions. The representative is responsible for reaching out on the patient's behalf to the clinics for any department disputes. The daily responsibilities include taking inbound patient calls, placing outbound calls regarding balance on accounts, process credit card payments in EPIC, work all mail correspondence to include return mail, set up and monitor budget plans, process requests for itemized statements, and complete financial interviews. Responsibilities Taking inbound patient calls Placing outbound calls on balances on account Research and process all mail correspondence Process credit card payment in EPIC to patient accounts. Qualifications Minimum Qualifications and Skills: Customer service experience, CPT/ICD10 knowledge, familiar with carrier explanation of benefits (EOB) Preferred Qualifications: One year experience in a medical office setting. High School Diploma or its equivalent. Location : Location US-VA-Norfolk

Responsibilities

The Patient Account Representative is responsible for handling patient issues and answering billing account questions. Daily tasks include taking inbound calls, placing outbound calls regarding account balances, processing payments, and managing correspondence.