Patient Account Representative Level I - On Site - Not Remote at Active/Balanced Healthcare Receivables LLC

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

18.5

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Medical billing, Communication skills, Microsoft Office, Excel, Word, Outlook, Database systems, Negotiation, Documentation, HIPAA compliance, Organizational skills, Attention to detail, Problem solving

Industry

Financial Services

Description

Description Patient Account Representative - Full-Time with Exceptional Benefits Make a Difference in Healthcare While Building Your Career At AHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security. Established in 2007 | Privately Owned | Excellent Regional & National Client Base OUTSTANDING BENEFITS PACKAGE (30+ hours/week) Benefits Starting First of Month After 30 Days: FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth Primary care, urgent care, dermatology, mental health services Scheduled therapy, psychiatry visits, life coaching ZERO co-pays - completely free to employees Employee Assistance Program - free counseling and support for you and family Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%) Dental - Delta Dental ($2,000 annual coverage) Vision - EyeMed coverage Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan Benefits After 90 Days: Paid Birthday Off - celebrate your special day 3 Weeks PTO - accrued bi-weekly Paid Holidays Benefits After 1 Year: 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately) Requirements Your Role: Patient Account Representative Help patients navigate their medical billing with compassion and professionalism: Handle inbound calls and make courtesy outbound calls Negotiate payment plans and resolve outstanding balances Assist patients with insurance-related questions Maintain detailed documentation of all communications Follow HIPAA, company, state, and federal regulations What We're Looking For ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule Required Qualifications: Medical office experience (preferred) OR strong customer service background Exceptional customer service and communication skills Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems High school diploma or equivalent Detail-oriented with strong organizational skills Team player with a positive attitude Personal Qualities: Honest, authentic, and hardworking Empathetic approach to patient interactions Willingness to learn and grow Professional phone manners Work Environment & Schedule Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs) Environment: Climate-controlled office setting Assigned cubicle workspace Primarily sedentary role (95% seated) Occasional light lifting (under 5lbs) Building has stairs to access different areas Why Choose AHR? Stable, Growing Company - 18+ years of steady growth Meaningful Work - Directly support healthcare providers and patients Comprehensive Training - We invest in your success Career Growth Opportunities - Room for advancement Exceptional Benefits - Industry-leading package Ready to Join Our Team? IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our patient-focused environment. Apply today to start your rewarding career with AHR, where your dedication to attendance and patient service will be recognized and rewarded with outstanding benefits and career growth opportunities. AHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.

Responsibilities

The Patient Account Representative handles inbound and outbound calls to assist patients with medical billing, payment plans, and insurance inquiries. They are responsible for maintaining detailed communication records while adhering to HIPAA and company regulations.