Patient Accounts Administrator

at  Cabrini Health

Patient Accounts Administrator
Permanent full time position
Cabrini Corporate Office, Hawthorn East & Work From Home 2 days per week (once training completed)
Salary range $65,000-$69,000 + superannuation

Cabrini offers:

• Tax savings - as a private, non-profit hospital we offer up to $15,900 salary packaging tax free plus $2,650 meal & entertainment card benefits
• Attractive salary plus 12.5% superannuation as well as 17.5% annual leave loading
• Enjoyable workplace culture in a mission-based, values driven healthcare organisation
• Discounted hospital services
• Opportunities for professional development
• Close to public transport with Myki discount on offer

How you will make an impact
To achieve the outcomes of Cabrini’s strategy, it is fundamental that quality finance and accounting services are provided to the business. As a Patient Accounts Administrator, you will perform a vital role within our broader Finance team with regards to receipting, attending to patient queries and debtor follow up. To be successful in this role, you will have experience in a similar position, a strong customer service focus and have confidence communicating directly with patients, health funds, Medicare and third parties.

Primary duties include:

• Allocation and reconciliation of payments received
• Follow up cardio aged debtors
• Attending to patient enquiries
• Providing a high standard of service to all stakeholders
• Ensuring clear lines of communication between the Patient Accounts Department and other Cabrini departments

About you

Along with a strong focus on customer service and exposure to collections in a healthcare environment, you will also have the following:

• Previous experience in a private healthcare, medical environment, or health insurance industry
• Previous experience and confidence in debt collections practices
• Have experience in using Visage, WebPas and Eclipse, other health fund and third-party portals
• High attention to detail and accuracy
• Ability to operate effectively in a team-based environment as well as autonomously
• Knowledge of medical terminology
• A professional attitude with excellent verbal and written communication skills

Enquiries to: Assistant Manager, Patient Accounts - Roopa Anand - 9508 1222
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect

• Allocation and reconciliation of payments received
• Follow up cardio aged debtors
• Attending to patient enquiries
• Providing a high standard of service to all stakeholders
• Ensuring clear lines of communication between the Patient Accounts Department and other Cabrini department