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Patient Accounts Specialist at Athena Medical Management LLC

Foley, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Personal Communication, Customer Service, Data Entry, Problem Solving, Call Management, Payment Processing, Administrative Support

Industry

Outpatient Care Centers

Description

Description RESPONSIBILITIES Take patient calls and provide accurate, satisfactory answers to their queries and concerns Collaborate with other departments to resolve customer complaints while providing the highest level of customer service Identify calls that needs to be escalated to the Patient Accounts Manager Process a high-volume call load, both inbound and outbound, in a timely manner Answer telephone promptly and politely Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions Maintain a detailed call log Process patient payments; set up payment arrangements when necessary Provide ledger to patients when requested Meet and exceed personal and department objectives and metrics Provide full cycle administrative support to Patient Accounts Manager Requirements MINIMUM REQUIREMENTS High school diploma Exceptional verbal communication skills Exceptional personal communication skills and ability to explain some medical information Ability to master the software used for scheduling Proficient data entry skills

Responsibilities

The Patient Accounts Specialist is responsible for handling patient calls, providing accurate answers to queries, and collaborating with other departments to resolve complaints. They also process payments and maintain detailed call logs.